Management Of Quality Customer Service - 1391 Words

Management of Quality Customer Service In any business the customer is the most important component. The customer numbers and frequency determines the company s profit and loss. The number and frequencies of a customer are dependent on the quality of goods they get from your business while in the service industry, it is all about good customer service. Good management of customer service leads to customer loyalty. The management of good customer service involves the following; Making the quality the norm This process entails making sure that the customer service staffs go the whole way to make sure that they help the customer in the best of their ability. Honesty and politeness The virtues politeness and honesty should always be†¦show more content†¦All the efforts done to improve the quality of service provided ranges from the reduction of time from when the customer comes in the Centre to the moment he or she leaves. Another important aspect is how the customer is handled at each step of the whole procedure. For example, from registration, the customer is given a personal assistant who, depending on his condition, will push him in a wheelchair or guide him to the diagnostic room. This is a value adding tactic in that it saves a lot in the time taken from one stage to another and also makes the patient the most vital part of the whole process. This action creates a good rapport between the patient and the staff, especially the customer service staff. Follow-ups Another important whether the customer service staffs always do a follow up on the patient, regardless of their conditions. These shows the Centre s sincere concern and overall well wish to the customer. The customer service-people do this by making phone calls, sending text messages reminding the patients about their appointments, and when to visit for checkups. Setting Up Achievable Goals In the medical Centre, customer service serves as a department which has set its goals. These goals are set not to act as a mode of punishment and to motivate the customer service staff. As each member strives at their level best to serve every customer, they act to the best of their ability, increase the value of quality offered, andShow MoreRelatedTotal Quality Management: Ability to Deliver High-Quality Products and Services to Customers4370 Words   |  18 Pagesï » ¿ Total quality management (TQM) is the organization-wide effort to install and make permanent a climate in which it continuously improves its ability to deliver high-quality products and services to customers. While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously-developed tools and techniques of quality control. As a business phenomenon, TQM enjoyed widespread attention during the late 1980s and early 1990s before being overshadowed by ISO 9000, LeanRead MoreHow Mobile Application Service Quality Affected Customer Relationship Management1586 Words   |  7 PagesConclusion This research investigated how mobile application service quality affected customer relationship management, pitching to Nike+ application in Taiwan as the research target. The background indicates that nowadays, online service plays one of the key roles of customer relationship management. With the implement of mobile device, organizations are more able to develop intimate relationship with their customers in order to enhance customer loyalty. (Chaffey, 2009; Winer, 2001) Whilst lack of previousRead MoreCustomer Feedback Management: Its Effects on Quality of Service Delivery in Mcdonalds Recto Outlet2801 Words   |  12 Pages------------------------------------------------- Customer Feedback Management: Its Effects on Quality of Service Delivery in McDonald’s Recto Outlet In Partial Fulfillment of the Requirement ------------------------------------------------- in BUS 6J53 ------------------------------------------------- A Research Proposal Presented by M0535 Group 4 Members: Corral, Melissa De Villa, Mark Elli Park, Jongyoung San Antonio, Honeyjoie Supleo, Geraldine SeptemberRead MoreQuality Management775 Words   |  4 PagesEffects of Quality Management on Domestic and Global Competition Paper Effects of Quality Management on Domestic and Global Competition Paper Quality Management within any organization is important because it will guide the organization to success. The goal that the organization is looking to accomplish will heavily depend on what quality of service is offered to the customers. Managers, who provide quality service will increase the level of satisfaction to the customersRead MoreReport On Service Quality Of Remington Hotel1678 Words   |  7 Pagesï » ¿Report on Service Quality of Remington Hotel Introduction The concept of quality holds a central place in the hotel industry where servicing is the main part of the business. Lewis and Booms (1983) commented that service quality is â€Å"a measure of how well the service match with the customer expectations† on a consistent basis. Parasuraman et al (1985, p. 42) stated, â€Å"Quality is an elusive and indistinct construct† Quality is comparison between expectation and performance. Parasuraman et al (1988)Read MoreQuality Management Plan For Catering Service Quality Essay1484 Words   |  6 PagesQuality Management Strategy Service quality is the soul of the service industry, the quality of service has become a bottleneck restricting the development of the restaurant. Therefore, the improvement of catering service quality has always been the concern of the catering industry. Quality Planning The main purpose is: 1. Make customers satisfied with our service, such as tasty, healthy food. 2. Provide customers a suitable environment, such as enough light, soft chair. 3. Based on previous 2Read MoreTotal Quality Management : Atlanticare And Santa Cruz Guitar Company1639 Words   |  7 PagesTotal Quality Management: AtlantiCare and Santa Cruz Guitar Company OSM 511 Chinaza Imala 2634592 November 30, 2015 TOTAL QUALITY MANAGEMENT INTRODUCTION Total quality management entails continual organizational improvement through employee contribution with the primary aim of satisfying customers. It comprises â€Å"soft† and â€Å"hard† facets which include scientific methodology, quality standards and employee contribution in a process. Sustaining improvement in an organization requires not onlyRead MoreDHL: Service Quality1646 Words   |  7 Pagesocean freight, road and rail modes of transport. This paper is going to look at service quality and purchasing in relation to how it affects an organization. It is therefore going to help us relate these to DHL as a company, and help us look at ways through which they can be used as a guide to related companies. Question 1: How does service quality relate to the purchasing/supply chain function? Service quality is an important competitiveness determinant, and should be considered by an organizationRead MoreStrategic Quality Management and Customer Satisfaction786 Words   |  4 PagesStrategic Quality Management and Customer Satisfaction University of Phoenix MGT/449 Total quality management (TQM) affects conducting business in the global marketplace. Companies must focus on improving processes they currently use to become more efficient. In the trucking business, Huffman Trucking competition is Federal Express (FedEx) and UPS. Huffman Trucking strives for quality service while exploring ways to reduce operating costs to increase profits. To achieve this goal HuffmanRead MoreSamsung Electronics Company s Total Quality Management Essay1118 Words   |  5 Pagesat total quality management including 4 factors which are lowering  costs(zero  defects), continuous improvement, employee involvement, and customer satisfaction as well. Total quality management (TQM) have played important roles in reinforcing corporate competitiveness within the company. Introduction In today’s global market, competition continues to get harder and it is becoming essential for companies to provide more consistent or better quality products and services to their customers. In oder

Analysis Of Grendel And The Novel The Land Of Stories

When the lens created by the anglo-saxon society is removed the main antagonist in the classic Beowulf, Grendel, is revealed to be a tortured beast who is targeted by a religion crazed society. As stated by Chris Colfer in his novel The Land of Stories: The Wishing Spell â€Å"A villain is just a victim whose story hasn’t been told,† yet for many this lesson falls on deaf ears (9). For many Grendel is a thing of nightmares, a beast straight from hell that no villain can match. But when the society that villainizes Grendel is examined more closely one realizes that Grendel is really just an animal who is poked and prodded by an unrelenting society of savages. This savagery is seen in the way that the society calls the animal an anthropomorphic†¦show more content†¦Grendel’s visual hallucinations could be a result of schizophrenia, migraines, or Charles Bonnet syndrome, but whatever the cause of his hallucinations it is clear that Grendel needs help (WebMD ). Instead of ripping the arm off of schizophrenics, a common treatment is therapy (Mayo Clinic). Rather than outcasting those with Charles Bonnet syndrome most doctors instead treat the syndrome by encouraging patients to spend time outdoors (Mayo Clinic). In one of the causes of Charles Bonnet syndrome is social isolation (Mayo Clinic). Perhaps if the anglo-saxon society gave an attempt to accept Grendel and teach him their societal norms than they would realize that Grendel is just an injured animal that needs help. Not only did the anglo-saxon society cause Grendel to develop Charles Bonnet syndrome and treat Grendel as a social outcast, but they also torment the already hurt beast. When hunting, most hunters aim for the quickest and most painless kill, but when Beowulf hunts Grendel he chooses one of the longest and most painful methods to kill Grendel. It is stated that Grendel let out â€Å"horrible shrieks of pain and defeat,† (Raffel 17). Beowulf was meant to serve as an exterminator, but instead he becomes the devil of Grendel’s personal hell. He causes â€Å"tears [to tear] out of Grendel’s taut throat,† a ferocious beast who is known for being tough is brought to tears by a man who was simply there to get Grendel awayShow MoreRelatedThe Theme Of Fight In Beowulf798 Words   |  4 Pagestime of enemy land, air or naval formations. Learn more about. In the book Beowulf we witness 3 fights, this theme is therefore the articulation of the book. Indeed, these fights that Beowulf delivers, the hero of history, intrigues the reader. Thats why I chose this theme. During the fighting the reader can feel suspense, will the hero come out victorious? Is that as in all the epic story the hero will surpass his enemies? Plans for questions in perspective for this Beowulf analysis. The theme ofRead MoreThe Hero With A Thousand Faces1284 Words   |  6 Pages Analysis of Beowulf In his book The Hero with a Thousand Faces, first published in 1949, esteemed American mythologist Joseph Campbell outlines the fundamental structure every archetypal hero follows during his or her journey in the world of mythologies. Campbell coined the term â€Å"monomyth to describe the stories that follow this structure. The monomythic cycle, commonly referred to as The Hero s Journey, is divided into three primary sections known as the Departure, Fulfillment, and ReturnRead MoreBeowulf, By Seamus Heaney1971 Words   |  8 Pagesby Seamus Heaney. Although there is no true author, fortunately Seamus Heaney’s translation gives a deeper analysis which allows the reader to better grip key concepts and get the closest possible to the actual translation. This epic poem dates back to around 700 to 1000 AD during the Anglo-Saxon period and was originally transcribed in Anglo-Saxon. During that time of no technology, stories were passed down orally from generations. Astounded by this deep rooted history, the epic poem Beowulf thrivedRead MoreWhat Makes A Hero?1541 Words   |  7 Pagesheroes vary from era to era. Now people who are just simply a good person are considered a hero. But, back in ancient times to become a hero took much more. It took honesty, wisdom, and in some cases, wealth and superhuman abilities. With time new stories and beliefs are uncovered. In ancient times there were heroes that we can study today through books. Some of the most well known heroes are: Achilles, Odysseus, Aneius, Socrates, Gilgamesh, Beowulf, and King Arthur. Achilles was a well known GreekRead MoreAmerican Literature11652 Words   |  47 Pagesdemocratic utopia use of reason history is an act of individual and national self-assertion Genre/Style: ï‚ · ï‚ · ï‚ · ï‚ · ï‚ · political pamphlets travel writing highly ornate writing style fiction employs generic plots and characters fiction often tells the story of how an innocent young woman is tested by a seductive male Effect: ï‚ · ï‚ · ï‚ · ï‚ · patriotism grows instills pride creates common agreement about issues shows differences between Americans and Europeans Historical Context: ï‚ · ï‚ · tells readers

Persuasive Free Essays

Testing and driving has become a concern among the many. Across the nation, many accidents were reported to the authorities. The main suspect, Cell Phone! But is the Samsung Galaxy or the phone held responsible for these crashes? Teens, along with adults, have participated in this extreme action without pointing out the consequences. We will write a custom essay sample on Persuasive or any similar topic only for you Order Now It Just takes a second of distraction to cause a fatal accident. Over the years, technology has Impacted humanity greatly. It has provided the world with faster information access and a swifter communication approach. Computers and cellophanes have improved many of the communication skills within the military, politics, and many other essential key item throughout the world. Lately, It has spout up a new dilemma Involving the addictiveness of an Individual to some sort of electronic device, mostly cell phones. In 1977, the creation of the first Motorola cell phone was brought to light (Mainstream). Its single purpose was to hold a link with another similar device to conduct conversation wirelessly. Today cellular phones provides the user with addicting forms of entertainment Oinks). Programs that are most commonly used within a cellophane are games (such as candy crush), internet access, and other tools that we find attractive to the eye. But on top of all these programs, text messaging has become superior as 72 percent of cellophane users have send and receive messages (â€Å"Because Testing and Driving Kills â€Å"). Messaging has provide a new way of communicating with member of society but when is a text too much? Drivers were given a privilege when granted their drinking’s license, under one circumstance through. They ask for the driver to be responsible and careful on the road, to always obey the laws, and to defend your license since defending your license means protecting your life. Many of the drivers do as they were told but there is always an opportunity of a slip up. Causes could range from drunk driving to falling asleep but In today’s generation, phone addiction also contribute to the cause of many roadside accidents. They call this distracted driving since you are diverting your attention from the road to the suspects of your phone. An estimate, provided by AAA-Foundation for Traffic Safety, informs that this sort of distraction contributes to 16% of all fatal crashes each year which adds to a total of 5000 victims (â€Å"Because Testing and Driving Kills On a research study, It states that the minimal amount of time that someone’s attention is taken of the road due to a cell phone intake would be of five seconds which spikes you possibility for a crash to 23%(Leap ). This is about driving are 6 times more likely to be involved in a crash than drivers that are intoxicated(â€Å"Because Testing and Driving Kills Eye opener, huh? It should be. Cell phones have become useful devices for the masses, providing the world with an easier way to start a conversation with someone miles away or nations apart. Though offering great use, it could serve as a deadly weapon when handled while driving. Many cell phone companies such as ATT have Joined in to stop testing and driving among cell phone device users. Commercials and other samples of well view propaganda have set out for a common goal in order to stop this madness, asking drivers to turn off such devices in order to avoid that distraction. How to cite Persuasive, Essays Persuasive Free Essays Instructor: XXXXXXXXXX Abstract On the evening of May 2, 2011 President Obama and a group of his military and political advisors sat around a war-room table in the White House, shrouded in total secrecy and awaiting the most important radio transmission of the entire War on Terror. The tension in the room was surely palpable. The room of the most powerful men and women in the nation instantly exploded into celebration in response to a Navy SEAL radio transmission simply stating: â€Å"for God and country, I pass Geronimo, Geronimo, Geronimo. We will write a custom essay sample on Persuasive or any similar topic only for you Order Now Geronimo, E-K-I-A†. The transmission was the code word for Osama Bin Laden and the letters at the end of the transmission stood for â€Å"enemy killed in action†. The ten year hunt for the world’s most dangerous man was finally over. The men who conducted the raid were silently held as heroes. News was instantly leaked from all corners of the Department of Defense and details poured out. Flash forward to 2012. A Navy SEAL team member who was involved with the historical mission to take down Osama Bin Laden is said to be facing espionage charges from the Department of Defense for a tell-all book about the mission. The SEAL claims that he has divulged no classified details and a nation is left wondering when is the veil of secrecy that these men operate under acceptable to be removed? The history of the United States Navy Sea, Air and Land (SEAL) teams dates back to the World War II and the creation of the Navy’s Scout and Raider and later named Underwater Demolition Teams (UDT). Formed in 1942, these teams were elite warriors tasked with going in behind enemy lines before a major assault force landed and systematically weakening the enemy’s defenses along the beachheads that the primary occupation force would later breach. The most famous of these missions is arguably the selfless work performed by these UDT teams that would turn out to be one of the keys to the success of the allied forces landing on Normandy Beach on June 6, 1944 (â€Å"SEAL and SWCC Official Naval Special Warfare Website†, n. d. ). The UDT teams would transition into the unit presently known as the Navy’s SEAL’s in 1962 by order of the President of the United States, John F. Kennedy. The SEAL’s would prove to be invaluable assets to clandestine warfare during the height of the Cold War when tensions between superpowers ran high and peace was a tightrope walked by all players. The result of a military blunder during the Cold War could have easily spelled a nuclear war and changed the face of the planet and the human race forever. The War on Terrorism thrust the American military from a long peace into a bloody and fearsome war. Many countries in the Middle East that claim an allegiance with the United States were hesitant to stand up next to it for fear of internal civil unrest or an overthrow of their government. The terrain that the enemy hid in ranged from sprawling desert to ice capped mountains and everything in between. Enemy combatants who would face American troops in Afghanistan would hide across the Pakistani border and cross into the country only long enough to attack and then slink back to the safety of Pakistan. The need for clandestine operations was suddenly a paramount once again. Intelligence assets from the CIA to the United States Air Force Reconnaissance Wing worked tirelessly around the clock for years on end collecting and no doubt feeding information to Special Operations units like the Navy SEAL’s. Over a decade of bloody warfare many successes would come in the way of overthrowing the Taliban leaders responsible for the September 11, 2001 attacks on the United States that started the war. The number one target, the man responsible for leading the Taliban, Osama Bin Laden, had eluded captured, however. On the evening of May 2, 2011 the White House announced that President Obama would be addressing the nation that night. At 11:35 President Obama told the world â€Å"Good evening. Tonight, I can report to the American people and to the world that the United States has conducted an operation that killed Osama bin Laden†. The world rejoiced. And then America began to ask questions. SEAL teams operated under a veil of thankless secrecy since beginning of their days. For many years the United States government flat out denied the existence of such elite warriors and very little was ever known about them. Several books in recent decades have been written by former SEAL’s showcasing not the tactics and classified details of their operations, but the grueling training and selfless sacrifice that these men endure. After the raid on the Bin Laden compound, the White House released the details to the media that the operation was carried out by Navy SEAL’s. The official version of the events was released to the media and immediately scrutinized by anyone and everyone who cared to. Detailed accounts of the events would be publicized that directly contradicted the official accounts of the story from journalists and retired Navy officers alike. There would be absolutely no recourse from the White House at these accounts. Early 2012, however, a publisher announced that a book was set to be released on September 11, 2012 written under the phony name of Mark Bowen that was a first-hand account from a SEAL team member on the ground the night of the raid on the Bin Laden compound. The White House immediately began to lash out against the book and members of the government began to talk publicly about espionage charges against the Navy SEAL. The ironic part of the whole deal would be that the book and the official story mirror each other saving a few minor details. The real issue then would not be that there were accounts that differed from the current White House Administration, but the fact that a book was being written by a SEAL team member at all. Retired Lt. General James Vaught would publicly lash out about the release of information claiming â€Å"the media attention would serve to alert the enemy and one day they would be ready for the SEAL’s when they flew in on a new mission† (Davis, 2012). Fox News would go so far as to release the real name and even personal address of the author of the book. The most peculiar part about all of backlash of this book is that it is not the first time that a Navy SEAL has authored a book. â€Å"Former SEAL Team Six commanding officer Richard Marcinko published a wildly popular memoir in 1993, which detailed the founding, selection process, training, and other details of the U. S. Navy’s elite counterterrorist unit† (Hunter, 2011). There accounts in Bowden’s (real name intentionally withheld) book do not divulge tactics, classified details, or even sensitive material. Bowden is donating all of the proceeds of the book sales to the families of fallen SEAL members. Bowden claims that the whole reason that he wrote the book was to highlight the rest of the men and women who were crucial to the takedown of Bin Laden. For any member of the United States government to come forward and mention espionage charges against an American hero is ludicrous unless they were to hunt down every SEAL member who has ever published a book. The world having limited knowledge of the SEAL’s is a good thing. Fear in the heart of our enemies is a great deterrent. REFERENCES SEAL and SWCC Official Naval Special Warfare Website. (n. d. ). Retrieved from http://www. sealswcc. com/navy-seals-history. aspx Hunter, T. B. (2011). Tips of the Trident. A History of the U. S. Navy’s Elite Counterrorism Team Since 9/11. Journal Of Counterterrorism ; Homeland Security International, 17(3), 26-30. Davis, P. (2012). The Selling of The U. S. Navy SEALs: America’s Newest Heroes are the Tip of the Spear in the War on Terrorism. Journal Of Counterterrorism Homeland Security Int How to cite Persuasive, Essays

Dilemma Context Classical Ethical Theories- Myassignmenthelp.Com

Question: Discuss About The Dilemma Context Classical Ethical Theories? Answer: Introduction Ethical dilemma is defined as a situation in which there is a choice that is required to be made between two different options and none of the choices is helpful in resolving the situation in an ethically accepted fashion (Lucas, Van Maat, 2016). The assignment mainly focuses on the case study Privacy will hit tipping point in 2016 for undertaking research on the case from the perspective of four different ethical theories that include deontology, virtue, utilitarianism and contract. In this assignment, proper research is undertaken on the case study in order to analyze the ethical dilemma in context to the classical ethical theories. The paper also provides number of recommendations that are quite helpful in resolving business problems associated with ethical dilemma. Four our classical ethical theories About the case study The paper focuses on the case study privacy will hit tipping point in 2016 for illustrating the ethical dilemma in context to privacy issues. It is identified that various concerns about online privacy will generally helpful in reaching the tipping point in the year 2016 by prompting various regulators so that they can crack down on companies as well as on consumers for demanding greater protection as per the prediction of Forrester Research (Taylor, 2017). The businesses are at risk from various attackers as well as regulatory oversight and it is analyzed that businesses need to suffer much when the consumers of the business generally prioritize privacy over convenience. The report by Forresters 2016 predicted number of trends which include paying for very much less ads with appropriate privacy, blocking advertisement, proper regulatory wrath against different privacy violators, Mobile wallet for enhancing the data collection as well as incubator for different types of privacy prote ctions. It is found that various internet companies are generally adopting different types of fermium models so that they can capable to provide ad free subscription. Google is very much aware about the changing landscape of privacy and thus it is proactively beta testing different alternatives for monetizing the data of the user with the help of targeted ads. The contributor of Google lets user to $2-10 per month so that they have to see fewer ads while they visit the browser. It is pointed out by Khatiboo that facebook must also use the similar strategy that is helpful in boosting the revenue of the organization (Taylor, 2017). The users of desktop and laptop in U.S are utilizing ad blockers in their browsers for keeping themselves secure from privacy related issues. The forester generally advises clients for re-examining the various trackers and cookies that are deployed by the marketers. According to Khatibloo, publishers must get paid for the content they provided but ad tech has become so must frustrating that is affecting the user experience of publishers. Additionally in the year 2016, two different laws were signed by California government and as per the law, proper warrant for the court is required for accessing the electronic communication of an individual. Utilitarianism Utilitarianism is defined as one of the normative ethical theory that helps in placing the locus of wrong and right solely on various outcomes of selecting one action over other policies as well as actions (Van Roeser, 2013). As per the theory, it is identified that in order to reduce the challenges that business faces due to improper security, proper key predictions were made by Forrester in the year 2016 that can be helpful in minimizing the security related challenges. It is found that the prediction that is made in the privacy report of 2012 include paying for less number of ads as well as blocking ads for providing proper privacy, creating proper regulatory wrath for different violators as well as California incubator for providing privacy related protection. Deontology Deontology is defined as one of the classical ethical theory auditing assists in judging the morality of an action based on some specific rules (Vinnari, Vinnari Kupsala, 2017). It is identified that the trends that was predicted by Forrester is found to be ethical as the trends are helpful in maintaining privacy by minimizing the impact of security issues. It is identified that Google proactively engage in beta testing alternatives for monetizing various types of data with the help of targeted ads. Google contributors let the users to pay $2-10 per month so that they have to confront with less devices as well as browsers (Taylor, 2017). Apple latest operating system includes the feature of blocking for ads. Additionally European Union sets new data protection act that would make the companies liable of 5% of their global revenue if they are found violating security. This act is quite advantageous as they can minimize the issues o security by providing proper privacy to the users. Virtue Virtue is defined as one of the approach that generally emphasizes a character of an individual as one of the key element of ethical thinking rather about their consequences as well as act (Rousseau, 2013). As per the theory, it is found that the act of European Union in the year 2016, leads Apple to pay $32.5 million of refund to the customers for settling federal trade commission complaint that is charged on app purchase of the kids without consent of parents. In addition to this, ATT paid around $25 million for settling investigation around the data breaches. It is identified that the law created impact on the organizations. Contract Social contract theory is defined as a philosophy or political obligation that is generally dependent on one of the contract or agreement among them from society in which they generally live (Kotzin et al., 2016). According to the theory two laws were signed by the government of California in the year 2016 and as per the theory the authorities generally needs warrant from court in order access the electronic communication related information which will generally toughen the data breach notification regulation. It is analyzed that the action that is taken by the government of California generally reduces security related issues. Conclusion It can be identified that there are number of security related problems that generally affects privacy. It is identified that the businesses are at risk from various attackers as well as regulatory oversight and it is analyzed that businesses need to suffer much when the consumers of the business generally prioritize privacy over convenience. In order reduce the problem or resolve the privacy related issue, Forresters 2016 predicted number of trends which include paying for very much less ads with appropriate privacy, blocking advertisement, proper regulatory wrath against different privacy violators, Mobile wallet for enhancing the data collection as well as incubator for different types of privacy protections. Additionally numbers of recommendations are also provided for resolving the issues as well as challenges related with privacy. The recommendations include: Authentication: It is identified that password-cracking technology is considered quite advanced, which creates number of security related issues. In order to resolve this type of issue proper authentication is needed for securing information and data. Plugging information leaks: Sensitive information generally flows from the organization through instant messaging and email therefore proper security policies as well as technologies must be utilized for restricting information leaks. References Kotzin, J. J., Spencer, S. P., McCright, S. J., Kumar, D. B. U., Collet, M. A., Mowel, W. K., ... Harman, C. C. (2016). The long non-coding RNA Morrbid regulates Bim and short-lived myeloid cell lifespan.Nature,537(7619), 239. Lucas, K., Van Wee, B., Maat, K. (2016). A method to evaluate equitable accessibility: combining ethical theories and accessibility-based approaches.Transportation,43(3), Management. Mansell, S. (2015).Book Review: Rejoinder to Veldmans review of Capitalism, Corporations and the Social Contract: A Critique of Stakeholder Theory(Vol. 22, No. 2, pp. 271-275). Sage UK: London, England: Sage Publications. Rousseau, J. J. (2013). Ethics and deontology in public administration. Sacco, D. F., Brown, M., Lustgraaf, C. J., Hugenberg, K. (2017). The adaptive utility of deontology: deontological moral decision-making fosters perceptions of trust and likeability.Evolutionary Psychological Science,3(2), 125-132. Taylor, H. (2017).Privacy will hit tipping point next year: Study.CNBC. Retrieved 14 September 2017, from https://www.cnbc.com/2015/11/09/privacy-will-hit-tipping-point-in-2016.html Van Wee, B., Roeser, S. (2013). Ethical theories and the costbenefit analysis-based ex ante evaluation of transport policies and plans.Transport reviews,33(6), 743-760. Vinnari, M., Vinnari, Economics., Kupsala, S. (2017). Sustainability Matrix: Interest Groups and Ethical Theories as the Basis of Decision-Making.Journal of Agricultural and Environmental Ethics,30(3), 349-366.

Dilemma Context Classical Ethical Theories- Myassignmenthelp.Com

Question: Discuss About The Dilemma Context Classical Ethical Theories? Answer: Introduction Ethical dilemma is defined as a situation in which there is a choice that is required to be made between two different options and none of the choices is helpful in resolving the situation in an ethically accepted fashion (Lucas, Van Maat, 2016). The assignment mainly focuses on the case study Privacy will hit tipping point in 2016 for undertaking research on the case from the perspective of four different ethical theories that include deontology, virtue, utilitarianism and contract. In this assignment, proper research is undertaken on the case study in order to analyze the ethical dilemma in context to the classical ethical theories. The paper also provides number of recommendations that are quite helpful in resolving business problems associated with ethical dilemma. Four our classical ethical theories About the case study The paper focuses on the case study privacy will hit tipping point in 2016 for illustrating the ethical dilemma in context to privacy issues. It is identified that various concerns about online privacy will generally helpful in reaching the tipping point in the year 2016 by prompting various regulators so that they can crack down on companies as well as on consumers for demanding greater protection as per the prediction of Forrester Research (Taylor, 2017). The businesses are at risk from various attackers as well as regulatory oversight and it is analyzed that businesses need to suffer much when the consumers of the business generally prioritize privacy over convenience. The report by Forresters 2016 predicted number of trends which include paying for very much less ads with appropriate privacy, blocking advertisement, proper regulatory wrath against different privacy violators, Mobile wallet for enhancing the data collection as well as incubator for different types of privacy prote ctions. It is found that various internet companies are generally adopting different types of fermium models so that they can capable to provide ad free subscription. Google is very much aware about the changing landscape of privacy and thus it is proactively beta testing different alternatives for monetizing the data of the user with the help of targeted ads. The contributor of Google lets user to $2-10 per month so that they have to see fewer ads while they visit the browser. It is pointed out by Khatiboo that facebook must also use the similar strategy that is helpful in boosting the revenue of the organization (Taylor, 2017). The users of desktop and laptop in U.S are utilizing ad blockers in their browsers for keeping themselves secure from privacy related issues. The forester generally advises clients for re-examining the various trackers and cookies that are deployed by the marketers. According to Khatibloo, publishers must get paid for the content they provided but ad tech has become so must frustrating that is affecting the user experience of publishers. Additionally in the year 2016, two different laws were signed by California government and as per the law, proper warrant for the court is required for accessing the electronic communication of an individual. Utilitarianism Utilitarianism is defined as one of the normative ethical theory that helps in placing the locus of wrong and right solely on various outcomes of selecting one action over other policies as well as actions (Van Roeser, 2013). As per the theory, it is identified that in order to reduce the challenges that business faces due to improper security, proper key predictions were made by Forrester in the year 2016 that can be helpful in minimizing the security related challenges. It is found that the prediction that is made in the privacy report of 2012 include paying for less number of ads as well as blocking ads for providing proper privacy, creating proper regulatory wrath for different violators as well as California incubator for providing privacy related protection. Deontology Deontology is defined as one of the classical ethical theory auditing assists in judging the morality of an action based on some specific rules (Vinnari, Vinnari Kupsala, 2017). It is identified that the trends that was predicted by Forrester is found to be ethical as the trends are helpful in maintaining privacy by minimizing the impact of security issues. It is identified that Google proactively engage in beta testing alternatives for monetizing various types of data with the help of targeted ads. Google contributors let the users to pay $2-10 per month so that they have to confront with less devices as well as browsers (Taylor, 2017). Apple latest operating system includes the feature of blocking for ads. Additionally European Union sets new data protection act that would make the companies liable of 5% of their global revenue if they are found violating security. This act is quite advantageous as they can minimize the issues o security by providing proper privacy to the users. Virtue Virtue is defined as one of the approach that generally emphasizes a character of an individual as one of the key element of ethical thinking rather about their consequences as well as act (Rousseau, 2013). As per the theory, it is found that the act of European Union in the year 2016, leads Apple to pay $32.5 million of refund to the customers for settling federal trade commission complaint that is charged on app purchase of the kids without consent of parents. In addition to this, ATT paid around $25 million for settling investigation around the data breaches. It is identified that the law created impact on the organizations. Contract Social contract theory is defined as a philosophy or political obligation that is generally dependent on one of the contract or agreement among them from society in which they generally live (Kotzin et al., 2016). According to the theory two laws were signed by the government of California in the year 2016 and as per the theory the authorities generally needs warrant from court in order access the electronic communication related information which will generally toughen the data breach notification regulation. It is analyzed that the action that is taken by the government of California generally reduces security related issues. Conclusion It can be identified that there are number of security related problems that generally affects privacy. It is identified that the businesses are at risk from various attackers as well as regulatory oversight and it is analyzed that businesses need to suffer much when the consumers of the business generally prioritize privacy over convenience. In order reduce the problem or resolve the privacy related issue, Forresters 2016 predicted number of trends which include paying for very much less ads with appropriate privacy, blocking advertisement, proper regulatory wrath against different privacy violators, Mobile wallet for enhancing the data collection as well as incubator for different types of privacy protections. Additionally numbers of recommendations are also provided for resolving the issues as well as challenges related with privacy. The recommendations include: Authentication: It is identified that password-cracking technology is considered quite advanced, which creates number of security related issues. In order to resolve this type of issue proper authentication is needed for securing information and data. Plugging information leaks: Sensitive information generally flows from the organization through instant messaging and email therefore proper security policies as well as technologies must be utilized for restricting information leaks. References Kotzin, J. J., Spencer, S. P., McCright, S. J., Kumar, D. B. U., Collet, M. A., Mowel, W. K., ... Harman, C. C. (2016). The long non-coding RNA Morrbid regulates Bim and short-lived myeloid cell lifespan.Nature,537(7619), 239. Lucas, K., Van Wee, B., Maat, K. (2016). A method to evaluate equitable accessibility: combining ethical theories and accessibility-based approaches.Transportation,43(3), Management. Mansell, S. 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